Return and Refund Policy
Welcome to our online store! We aim to provide the best service and ensure your satisfaction. Please read our return and refund policy carefully. By placing an order, you agree to this policy.
Return Policy (US Only)
We accept returns from customers located in the United States.
Return Period
We offer a 30-day return window. You may return unused and unopened items for a full refund or a replacement within 30 days from the day you receive your order. You do not need to provide a reason for your return.
Return Conditions
- The item must be in its original condition (unused, unworn, and with all original tags and packaging intact).
- The product should show no signs of use or wear.
- A proof of purchase or receipt is required for all returns.
How to Request a Return
Please contact our customer service team at support@nksx.shop within 30 days of receiving your order. After verifying your return request, we will send you a return shipping label and detailed instructions.
Return Shipping Costs
- For defective items (wrong shipment, shipping damage, or other quality issues), we will cover the return shipping costs.
- For non-defective returns (e.g., change of mind, wrong order, no longer needed), the return shipping cost will be at the customer’s expense.
- We will provide a free return label for defective or incorrectly shipped items.
Damaged or Defective Items
We recommend that you inspect the item immediately upon receipt.
If your item is damaged or defective (due to shipping or manufacturing errors), please contact us within 7 days of receiving the product. We will resolve the issue promptly.
What to Do for Defective Items?
If the item is defective, we offer you two options:
- A full refund.
- A free replacement item.
Please email us at support@nksx.shop with relevant information about the defective item, including photos if possible. We will then provide you with the appropriate solution based on your preference.
Exchange Policy
We do not offer direct exchanges. To exchange an item, please return the original item and place a new order for the desired item.
Refund Policy
Once we receive your returned item, we will inspect it and notify you via email whether your return is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that the processing time for the refund may vary depending on your bank or credit card company.
Special Notes
- Unqualified Returns: If the returned product is not in its original condition (e.g., used, damaged, missing original packaging), we may either reject the return or adjust the refund based on the condition of the item.
- Holidays and Delays: During holidays or peak seasons, there may be delays in processing refunds or returns.
- This return policy complies with the Google Shopping requirements.
Need Help?
If you have any questions or need further assistance, please don’t hesitate to contact us at support@nksx.shop.
Contact us:
Chuishan Daily Necessities Sales Department
E-mail:support@nksx.shop
Phone:+86 17795652820
English Address:
Room 323, Building 3, No. 26, Songshan Road, Economic Development Zone, Xiapu County, Ningde City, Fujian Province 355100 China
Chinese Address (中文地址):
中国，福建省宁德市霞浦县经济开发区松山路26号3幢323室